HOW YOUR SHIRT IS MADE

Your shirt is made when ordered, with production taking 1-2 business days and shipping after the order is complete. The shirts and other products are made by my fulfillment partner, Spreadshirt.com, who has an excellent record for quality products and customer service. When you place an order it goes into production the next business day. Your order typically ships within 2 business days after going into production, sometimes a day longer during high volume seasons such as Halloween and Christmas. Orders placed on weekends go into production the following Monday or Tuesday. Orders shipped with standard shipping take 2-5 days shipping time (*in addition to* the 1-2 days of production time), going through the U.S. Mail. There is a tracking link in the Shipping Confirmation email for all delivery types. Orders placed with 3-day or 1-day shipping options typically go through the production system a bit faster.

If you change your mind or make a mistake with your order, it is best to cancel your order immediately, and reorder. See below for instructions on how to cancel your order.

Most of the products offered at Gladditudes.com are made with "flex print" -- a highly durable, bright and long-lasting finish (see "product finishes"). We also offer a print method called "DTG" or "Direct to Garment" printing. While the flex print is plot-cut vinyl heat-pressed into the shirt and is limited to 1-3 colors, the DTG product is a full-color process similar to inkjet printing. The flex print is the more long lasting of the two types of printing. In the Gladditudes designer, you can upload an image for DTG printing. Or you can email a logo to Gladditudes and we will get it online in the proper files format for you.

CANCELLING YOUR ORDER

You can only cancel an order when it is in "new" status before it goes into production. If you make a mistake in your order, it is best to cancel the order and place the order correctly. To cancel your order, log into the "Track Order" page on the Gladditudes website, click on your order number and then click on the "Cancel Order" button. If you have an urgent request regarding your order, you can call my fulfillment partner (Spreadshirt.com) at 1-800-381-0815 for helpful customer service 8 am to 8 pm, EST.

Please note that we have very short processing times so it is possible that an order that was just recently submitted is already in processing and, therefore, cannot be cancelled.

RETURN POLICY

Spreadshirt.com fulfills all orders for Gladditudes.com. For customer service email: orders[at]spreadshirt.com, and or call: 1-800-381-0815
For customer service involving customizing designs, general questions, or placing designs on a different style or color, please email: info[at]gladditudes.com. Elisabeth at Gladditudes is happy to assist in any way possible.

SPREADSHIRT'S RETURN POLICY

Every product ordered at Spreadshirt is created just for you. Because they are custom made, returned goods cannot be resold and are either donated or thrown away.
Promise: If we make a mistake, we will send you a replacement or refund your money.

If you make a mistake with your order, call us and we will see what we can reasonably do to help you get the shirt you want.
Should a mistake arise, we kindly ask that you contact us within 30 days to coordinate an acceptable solution. Please include your order number and a detailed explanation of the problem.

MISSING A CONFIRMATION EMAIL?

After you have completed your online order, you should receive an Order Confirmaiton email, and when it ships (shirt takes in 1-2 business days to be made), you will receive a Shipping Confirmation Email which has a tracking link in it. If you don't receive these, first check your spam folder (especially aol and yahoo customers). If you do not find it, email my fulfillment partner (Spreadshirt.com) at orders[at]spreadshirt.com and request an email be sent (perhaps give an alternate email address), or call 1-800-381-0815 (8 am to 8 pm, EST).

SHIPPING

There are three shipping options: Standard, 3-day and 1-day. Standard is by the postal service and one and three day shipping is through UPS. 3-day and Next Day shipping **cannot deliver** to P.O. Boxes or APO addresses. All P.O. addresses will be Standard Shipping. ** Please note, shipping times do not include production time **

  • Standard Shipping

    • Spreadshirt's standard shipping utilizes the U.S. postal service, but has a tracking feature. Shipping takes about 5 business days. There is a tracking link in the shipping confirmation email so you can track your package, though the tracking is not in "real time," there is a delay in the location posting.

  • 3-day Shipping

    • Through UPS, this option is trackable. Your order will arrive 3 business days after you receive your shipping confirmation email.

  • 1-day Shipping

    • Also through UPS, with this option your order will arrive 1 day after receiving your shipping notification email.

  • CANADIAN SHIPPING

    • USPS International Economy to Canada takes 1-2 weeks and is not trackable. UPS Standard has a tracking option and takes 3-7 days. ** please note: custom charges are not included in the shipping costs. Having a package go through customs seems to be on a random basis.

  • INTERNATIONAL SHIPPING

    • USPS International Economy to Europe and other countries takes 1-6 weeks and is not trackable. UPS International Premium takes 1-6 business days and is trackable.

  • Shipping Costs

    • For detailed information on what countries Gladditudes (via Spreadshirt.com) ships to and the cost, please visit Spreadshirt's shipping help page.

CUSTOM AND BULK ORDERS

Gladditudes can provide graphic design services, and produce a custom design to suit your needs. If it is a simple request, or for a larger order, this service is often provided free of charge. We also can offer special pricing on bulk orders of 24 or more. To make a request for a custom or bulk order, please email your request to: info@gladditudes.com

PRODUCT FINISHES

Designs are available in several finishes. When a unique finishes such as Sparkle, Glitter or Flock are used, the finish name is usually called out in the product name.

  • Flex Print

    • Many of the Gladditudes products are created using Flex Print, which comes in a wide range of colors. Flex Print is heat-pressed into the fibers of the shirt, and is extremely resistant to cracking and fading, even outlasting the garment!

  • Flock

    • Applied using a similar process to Flex Print, Flock Print has a raised, fuzzy texture. Also very durable, vibrant and long-lasting. A wide range of colors is offered, including neons.

  • Metallic

    • Can used together with Flex Print colors, Metallic Gold and Silver have a nice, metallic sheen, not stiff, tacky or rubbery.

  • SPECIALTY FLEX

    • This category has special finishes -- THAT CANNOT BE COMBINED. They include: Shimmer, Glitz, Glow, Camo and Neon.

  • Shimmer or Glitz

    • Shimmer has a low sheen "shimmery" finish. Glitz is more glittery.

  • Glow

    • The glow-in-the-dark finish glows in the dark when first exposed to light. Ideal for Halloween or sci-fi effects.

  • Neon

    • The neon colors are very bright.

ORDERING PRODUCTS

How do I know what size to buy?

Detailed sizing comments are at the bottom of the order details page (where you go when you click on the image of the product you wish to order... allowing you to see a larger view and choose size and quantity.). Scroll down to see a picture of the garment on a model, and click on the tabs to get measurements and fabric details. You may also get sizing feedback by emailing quesitons to: info@gladditudes.com

There are also some tips on the most popular products on the Sizing page, which is in the top menu of the site.