Frequently Asked Questions

HOW YOUR SHIRT IS MADE
CANCELLING YOUR ORDER
CUSTOMER SERVICE
RETURN POLICY
MISSING A CONFIRMATION EMAIL?
SHIPPING
CUSTOM AND BULK ORDERS
PRINTING FINISHES
SIZES

HOW YOUR SHIRT IS MADE

Your shirt is made when ordered, with production taking 1-2 business days and shipping once your order is made. The shirts and other products from Gladditudes.com are made and shipped by our fulfillment partner, Spreadshirt.com, who has an excellent record for quality products and customer service. When you place an order it goes into production the next business day. Your order typically ships within 2 business days after going into production, sometimes a day longer during high volume seasons such as Halloween and Christmas. Orders placed on weekends go into production the following business day. Orders shipped with standard shipping take 2-5 days shipping through the U.S. Mail (in addition to the 1-2 days of production time). There is a tracking link in the Shipping Confirmation email for all delivery types. Orders placed with Premium or Next Day Express shipping options typically go through the production system a bit faster.
If you change your mind or make a mistake with your order, it is best to cancel your order immediately, and reorder. See below for instructions on how to cancel your order.

CANCELLING YOUR ORDER

You can only cancel an order when it is in “new” status before it goes into production. If you make a mistake in your order, it is best to cancel the order and place the order again the way you want it. To cancel your order, click on the link in your order confirmation email, or log into the Track Order page on the Gladditudes website, click on your order number and then click on the red “Cancel Order” button. If you have an urgent request regarding your order, you can call my fulfillment partner (Spreadshirt.com) at 1-800-381-0815 for helpful customer service 8 am to 8 pm, EST.
Please note that we have very short processing times so it is possible that an order that was just recently submitted is already in processing and, therefore, cannot be cancelled.

CUSTOMER SERVICE

Spreadshirt.com fulfills all orders for Gladditudes.com. For customer service, email: service[at]spreadshirt.com, and or call directly: 1-800-381-0815. Please have your order number ready, but your order number can also be looked up by name.
If you have any questions or issues, also feel free to contact Gladditudes directly for customer service involving customizing designs, general questions, or placing designs on a different style or color. Elisabeth at Gladditudes is happy to assist in any way possible, including interfacing with Spreadshirt’s customer service.

RETURN POLICY

Spreadshirt, Gladditude’s fulfillment partner, accepts returns.

Every product ordered at Spreadshirt is created just for you. Because they are custom made, returned goods cannot be resold and are either donated or thrown away.

Spreadshirt’s fair return policy
If your order contains printing errors or defective goods, we will of course take back the product and refund your money or send you a new product. Should a mistake arise, we kindly ask that you contact us within 30 days to coordinate an acceptable solution. Please include your order number and a detailed explanation of the problem.
Also:
Even when there is nothing wrong with the product, you can return it within 30 days after ordering. You can
– exchange it if you don’t like the product,
– receive a coupon for your next order, or
– have the product cost refunded, as long as you haven’t designed the product yourself.

Please contact our Service-Team if one of these reasons should apply to you.

If you are not satisfied with the terms, contact Gladditudes to discuss.

MISSING A CONFIRMATION EMAIL?

After you have completed your online order, you should receive an Order Confirmation email, and when it ships (shirt takes in 1-2 business days to be made), you will receive a Shipping Confirmation Email which has a tracking link in it. If you don’t receive these, first check your spam folder (especially aol and yahoo customers). If you do not find it, email my fulfillment partner (Spreadshirt.com) at orders[at]spreadshirt.com and request an email be sent (perhaps give an alternate email address), or call 1-800-381-0815 (8 am to 8 pm, EST).

SHIPPING

There are three shipping options: Standard, Premium (Priority Mail) and Next Day Express. Standard is shipped by UPS and delivered by the U.S. postal service. Next Day shipping **cannot deliver** to P.O. Boxes or APO addresses. All P.O. addresses will be Standard Shipping. Please note, shipping times do not include production time.

Standard Shipping

Spreadshirt’s standard shipping utilizes the U.S. postal service, but has a tracking feature. Shipping takes about 5 business days. There is a tracking link in the shipping confirmation email. (with production time factored in, order takes 5-8 days)

Premium Shipping

Through USPS, with tracking. Priority Mail usually takes 2-3 days, but this is not a guaranteed time frame.

Next Day Express

Please note that the product must be MADE first, then shipped, so it will NOT arrive the day after you place your order. One day to make the order and one day to ship the order. (The Next Day Express orders are given priority in the production line up.)

Canadian/International Standard

International Standard takes 10-17 days and does not have tracking. please note: custom charges are not included in the shipping costs. Having a package go through customs seems to be on a random basis.

International Premium

International Premium takes 3-5 days, and has tracking.

CUSTOM AND BULK ORDERS

Gladditudes can provide graphic design services, and produce a custom design to suit your needs. If it is a simple request, or for a larger order, this service is often provided free of charge. We also can offer special pricing on bulk orders of 24 or more. Contact Gladditudes to make a request for a custom or bulk order.

PRINTING FINISHES

Designs are available in different print finishes. When a unique finish such as Metallic, Glitter or Flock are used, the print type is usually called out in the product name.

FLEX
Most of the Gladditudes products are produced using “Flex” Print (called “smooth” in online designer), which is a heat-transfer solid-color vinyl that comes in a wide range of colors. Flex Print is heat-pressed into the fibers of the shirt, and is extremely resistant to cracking and fading, often outlasting the garment! If using the designer, please note that designs using flex print can be scaled up to 15-inches. Up to 3 Flex Print colors can be combined on a shirt.

FLOCK
Similar to Flex Print, Flock Print (called “velvety” in online designer) has a raised, fuzzy texture. Also very durable, vibrant and long-lasting. This print type can also be scaled up to 15-inches.

METALLIC
Part of the Flex Print palette of colors, Metallic Gold and Silver have a nice, metallic sheen, not stiff, tacky or rubbery.

SPECIALTY FLEX
This category has special finishes — THAT CANNOT BE COMBINED. This print type has a max size of 11.8 inches and includes: Glitter (called Glitz in designer), Glow-in-the-dark, and Neon.

GLITZ
Glitter flex comes in Gold, Silver, Pink, Red and Black. (Please note that the pink color is a true pink.)

GLOW-IN-THE-DARK
The glow-in-the-dark finish looks white in the light, but glows in the dark when first exposed to light. Ideal for Halloween or sci-fi effects.

NEON
The neon colors come in Green, Pink, Yellow and Green and are very bright.

SIZES

How do I know what size to buy?

Detailed sizing information is located at the bottom of the order details page (when you click on the image of a product it links to a larger view, shows alternate shirt colors, size and quantity). You may also get sizing feedback by emailing questions to: gladditudes or filling out the contact form page.